- 1. Q: Can you give me the price including shipment cost ?
A:Of course, we can give you shipment cost for your reference.
- 2. Q: If the place is order ,is the sample charge can be return ?
A:If the products are our general product , we can return sample charge. Will depend on the case.
- 3. Q: If the molds are finished ,can they still be changed ?
A:It depends on which part do you want to change , we only can adjust some details , but we can not change size any more . Confirmation before open molds is important.
- 4. Q: If the quantity is increased , the price can reduce ?
A:Normally speaking, Yes, but will depend on the case.
- 5. Q: If the order is placed ,is the molds charge can be return ?
A:Depend on the case.
- 6. Q: How to ensure product’s quality ?
A:There will be about 20 QCs in our QC department. While material arrive at out fty, our IQC will inspect the material before start mass production. Random inspection will be done by our online QC during production to make sure the cargoes quality. In Packing stage, there will be final inspection to ensure every detail is the same as request in order.
If you need, we can offer our inspection report for your checking before shipping.
- 7. Q: If delivery time is urgent , can it be shortened ?
A:We will do our best to adjust our production schedule to meet your request, will be depend on case.
- 8. Q: How can customers buy E-BON products?
A: Our customers can send email to sales@szebon.com, which is our business email. Alternatively, customers can dial 86-0755-33221366 to tell us the projects to be developed, or the products they are interested in. Our business team awaits customers all day long.
- 9. Q: Where is the main market for E-BON products?
A: Our main market is Europe and America, so we are quite familiar with the demands and requirements of this market. We can offer our customers our professional consultation and recommendation service. Simultaneously, we will launch new products on basis of the changes of European and American markets, to help our clients better exploit the market. In addition, we also expand the markets in Russia, Asia, and South America.
- 10. Q: Can E-BON supply the accessories made from wood, plastic, glass or leather besides stainless stee
A: Our factory focuses on producing stainless steel. After several years of management, we have built close relationship with other material product manufacturers. This advantage allows us to provide our customers with the accessories made from other materials in addition to stainless steel. Our one stop service can help our clients complete their procurement plan.
- 11. Q: What is the minimum order quantity? How long is the delivery time?
A: Both MOQ and delivery time need to refer to the specific products. Our MOQ is usually 1000pcs, and the quantity of our waste bin product is calculated in accordance with the entire cabinet. The delivery time is within 30 days.
- 12. Q: Which logo can we make on the surface of our product?
A: There are electro-etched logo, etched logo, laser logo, stamped logo, silk-screen printed logo, and embossed logo for option.
- 13. Q: Which effect can we make on the surface of our product?
A: We can make all kinds of effects on the stainless steel surface, such as mirror finish, Matt finish, surface painting, oil spray, electroplating, and some others. Furthermore, we can offer any color our customers want.
- 14. Q: Which stainless steel materials do we commonly use?
A: In compliance with the needs of customers, we adopt different grades of stainless steel, such as 18/8, 18/6, 18/0 and some others. Simultaneously, we insist on utilizing the best quality one among all grades of materials.
