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Frequently Asked Questions and Answers

Q: Which stainless steel materials do we commonly use?
A: In compliance with the needs of customers, we adopt different grades of stainless steel, such as 18/8, 18/6, 18/0 and some others. Simultaneously, we insist on utilizing the best quality one among all grades of materials.


Q: Which effect can we make on the surface of our product?
A: We can make all kinds of effects on the stainless steel surface, such as mirror finish, Matt finish, surface painting, oil spray, electroplating, and some others. Furthermore, we can offer any color our customers want.


Q: Which logo can we make on the surface of our product?
A: There are electro-etched logo, etched logo, laser logo, stamped logo, silk-screen printed logo, and embossed logo for option.


Q: Are OEM products available? What information should be offered if the product needs die sinking?
A: Both OEM and ODM products are available in our company. All our mould technicians have over ten years of experience in die sinking. Our customers are only required to offer the product design as well as the detailed data about each part of the product, including the length, width, height, thickness, and the distance between two parts. Then, their idea on drawings can become a reality. Of course, the samples our customers are willing to offer will give us much convenience for die sinking and estimating the price.


Q: What is the minimum order quantity? How long is the delivery time?
A: Both MOQ and delivery time need to refer to the specific products. Our MOQ is usually 1000pcs, and the quantity of our waste bin product is calculated in accordance with the entire cabinet. The delivery time is within 30 days.


Q: Can E-BON supply the accessories made from wood, plastic, glass or leather besides stainless steel products?
A: Our factory focuses on producing stainless steel. After several years of management, we have built close relationship with other material product manufacturers. This advantage allows us to provide our customers with the accessories made from other materials in addition to stainless steel. Our one stop service can help our clients complete their procurement plan.


Q: Where is the main market for E-BON products?
A: Our main market is Europe and America, so we are quite familiar with the demands and requirements of this market. We can offer our customers our professional consultation and recommendation service. Simultaneously, we will launch new products on basis of the changes of European and American markets, to help our clients better exploit the market. In addition, we also expand the markets in Russia, Asia, and South America.


Q: How can customers buy E-BON products?
A: Our customers can send email to sales@szebon.com, which is our business email. Alternatively, customers can dial 86-0755-33221366 to tell us the projects to be developed, or the products they are interested in. Our business team awaits customers all day long.


Q: How can we guarantee the outgoing quality of our product?
A: Our QC department is responsible for strictly controlling the product quality during the feeding process and manufacturing process, or before shipment. Even if the order form does not require the third party to examine goods, our QC department will still present the inspection report to assure our customers of the product quality.

Before shipment, we will collate the order information, inspection report and inspection pictures, and some others into a thank-you letter, which will be sent to our customers to make them clear about the status of both product and shipment.